This English version is provided for convenience; the French version prevails in case of discrepancy.
Draft document: to be reviewed and approved by a legal professional before publication.
1. Purpose and scope
These terms govern the cleaning, maintenance and concierge services offered by Presti'Gexcellence SARL (the "Provider"), registered office: [To be completed], trade register: [To be completed], to private clients ("consumers") and businesses. Placing an order implies acceptance of these terms.
2. Quotes and orders
- The estimate shown on the website is indicative and not contractually binding.
- A detailed written quote is provided free of charge after a call or visit. It is valid for [To be completed] days.
- The order becomes firm upon receipt of the signed quote (or written acceptance, including by email).
- Recurring services are covered by a contract specifying frequency, duration and termination terms.
3. Prices
Prices are those of the accepted quote. They are expressed in euros for services in France and in Swiss francs for services in Switzerland. Applicable VAT regime: [To be completed]. Any travel costs are stated on the quote.
4. Invoicing and payment
- Terms: [To be completed] (e.g. per visit, monthly in arrears, deposit for post-construction work).
- Accepted payment methods: [To be completed] (bank transfer, card, CESU…).
- Business clients: late payment incurs interest at [To be completed] and a fixed recovery fee of €40 (Article L. 441-10 of the French Commercial Code).
5. Right of withdrawal (consumers)
When the contract is concluded at a distance or off-premises, consumers have 14 days from its conclusion to withdraw without giving a reason (Article L. 221-18 of the French Consumer Code), by sending an unambiguous statement to [To be completed].
If the client expressly requests that the service begin before the end of this period, they must agree to this in writing; in case of withdrawal, they remain liable for the amount corresponding to the service provided until notification of their decision. The right of withdrawal can no longer be exercised for a service fully performed before the end of the period with their express consent.
6. Performance of services
- The client ensures access to the premises, water and electricity at the agreed times.
- Keys entrusted to us are labelled anonymously and stored securely.
- The client informs us in advance of fragile or valuable items and surfaces requiring special treatment.
7. Cancellation and rescheduling
Any cancellation or rescheduling must be notified at least [To be completed] hours in advance. Otherwise, the visit may be charged [To be completed].
8. Complaints and satisfaction guarantee
Any complaint about a service must be made within [To be completed] hours, with photos if possible. The Provider undertakes to return free of charge to address justified points.
9. Liability and insurance
The Provider holds professional liability insurance: [To be completed]. It cannot be held liable for damage resulting from normal wear and tear, a pre-existing defect or inaccurate information provided by the client.
10. Consumer mediation
After a written complaint that has not been satisfactorily resolved, consumers may use the consumer mediator free of charge: [To be completed] (Article L. 612-1 of the French Consumer Code).
11. Personal data
Data collected is processed in accordance with our privacy policy.
12. Governing law and disputes
These terms are governed by [To be completed] law (to be specified for services performed in Switzerland). Failing an amicable agreement, the competent courts are those of the Provider's registered office, subject to the protective rules applicable to consumers.